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Front Desk Officer/Consular Officer


Job Description

• Using several electronic and manual information systems responds promptly and courteously to inquiries received by telephone, mail, email, and fax about visa qualifications, the application process, and a wide range of other non-immigrant and immigrant visa matters. • Recognizes and refers difficult or misdirected queries to appropriate staff members. • Moves information, including printed materials and correspondence, quickly and efficiently through the section. • Reviews visa applications for completeness and accuracy. • Makes a preliminary assessment of the qualifications of each applicant, recognizing applicants who are specifically barred by the Immigration and Nationality Act, who require special clearances, who do not need a visa, who must pay a fee for a visa or who have not established entitlement to visa status or to a particular category of visa. • Flags any aspects of a case requiring special attention by the adjudicating officer. • Returns passports with issued visas by the appropriate means. • Enters relevant data of each visa applicant into various consular systems for name checking. • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments. • Hear and resolve complaints from customers. • Collect, sort, distribute, or prepare mail, messages, or courier deliveries. • Perform administrative support tasks, such as proofreading, transcribing handwritten information. • Schedule appointments and maintain and update appointment calendars. • Process and prepare memos, correspondence, travel vouchers, or other documents.

Location:  Lagos

Type:  Full-Time

Qualification  B.Sc

Years of Experience  3-5years


Other Information

Qualifications, Skills, and Experience: • The ideal candidate should have attained 3 three years’ experience in a related area of work • Excellent communication skills. • Computer literacy skills. • Excellent planning and organizational skills. • The applicant must possess a high sense of urgency. • Highly personal initiative and innovative skills. • Charming Appearance (Good looks with appealing outfits). • Express professionalism in the discharge of duties. • Fluency in any two of the following; French, Dutch, Spanish and Italian. • Ability to comprehend and explain requirements for immigrant visas is required. • Candidate must possess a First Degree in either: English, Mass Communications, French, other foreign languages, and any other related discipline.


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